Mission Statement

"To provide a 'home away from home' for families of children and youth seeking medical treatment in our community."

Values

• Compassion: Consistently demonstrate empathy toward others and have genuine concern for their well-being.
• Unconditional Acceptance: Respect everyone served as individuals with important needs, regardless of their circumstances.
• Helping Others: Have a strong desire to help others and exceed guest expectations.
• Integrity: Demonstrate trustworthiness, reliability, and good stewardship of resources and adhere to high ethical standards.
• Resourcefulness: Act appropriately with little direction to creatively meet guest needs.
• Collaboration: Understand and support the importance of working with others, both in WMRMH and in the community, to solve problems, generate ideas, and accomplish goals.
• Privacy/Confidentiality: Highly value the privacy and confidentiality of others.

The Ronald McDonald House appreciates the continued partnership with the Center for Family Health, a community organization providing Health Care for families of patients staying in the House.  

Vision for 2011

• The Ronald McDonald House of Western Michigan (WMRMH) provides a "Home Away From Home" to families of children receiving health care in the greater Grand Rapids area. No families are turned away from the WMRMH due to inability to contribute to their stay and all receive support and compassion. Every staff member and volunteer clearly understands and is committed to the mission of the WMRMH, as evidenced by their interactions with guests and the initiative they exhibit.
• The WMRMH facilities provide each guest and family with privacy and a restful, calming atmosphere that enables them to more effectively cope with the stress and challenges they may face. The facility and programs offered promote frequent, casual opportunities for guests to meet, get to know, and ultimately help each other. Like the facility in which they work, the staff and volunteers provide each guest with support unique to their needs.
• This spirit of collaboration and compassion extends beyond the walls of the WMRMH as staff work with referral sources to understand the needs of guests, and then plan and deliver an environment designed to meet and exceed those needs. As a community based asset, the WMRMH also seeks out opportunities to collaborate with other Grand Rapids organizations with common interests. A shared common desire to welcome and support families of children in need inspires creativity and improvement.
• WMRMH is a program of a charity, serving the needs of our referral sources and the regional population with a broad diversity of services. On an ongoing basis, our capacity is evaluated and adjusted as needed
• Together with its Charity Chapter, WMRMH solicits and gratefully acknowledges financial support from individuals and organizations alike, building lasting relationships with many contributors. Current and potential supporters and referral sources clearly understand the relationship between WMRMH and its Charity Chapter and how the sponsored programs serve the needs of the community and our referral sources. Through a structured and defined plan of financial stewardship, contributions are invested in supporting current programs as well as endowing the future of the WMRMH.