Our House Facts
Mission: To provide a "Home Away From Home" for families of children and youth seeking medical treatment in our community.
Opened: March 23, 1990
Facility:
- 19,000 square foot farm style home
- 17 bedrooms with private bath
- Community style kitchen, dining room, playroom, recreation room with TV and pool tables
- Large laundry room, great room and sun room
- Five beautiful park-like acres with a playhouse, playground equipment, grill and outdoor furniture
Complimentary Services:
- Shuttle Service 8:15 a.m. to 8:30 p.m. Daily emergency taxi vouchers available.
- Prepared meals, non perishable food items, dairy products, and homemade baked goods.
- Laundry facility and laundry supplies.
- Children's playroom, playhouse, playscape, games, books, and puzzles.
- Recreation room with pool table, library, & foosball.
- On-site mailboxes, wireless internet and computer access.
- Long distance calling cards available upon request.
- Family passes provided to area attractions
- McDonalds 50% off discount cards available.
Referral Sources: All hospital and medical treatment programs located in Grand Rapids can refer parents with children 21 years or younger receiving inpatient or outpatient care.
Referral Procedures:
- New guests may be referred by hospital personnel, a doctor's office or outpatient clinic. Guests may self refer provided they have a child under 21 receiving medical treatment in a Grand Rapids medical facility.
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Families are placed on a waiting list and rooms are confirmed on the date of arrival. The Ronald McDonald House of Western Michigan does not take reservations.
- Rooms are assigned on a first come, first serve basis with prioritization given to families of patients who live the greatest distance from medical facility.
- At time of check in, the House will verify the child's treatment with the medical facility.
- Hotel referrals are made at a compassionate rate when the House is full.
- Day passes are available for families who do not require overnight accommodation and those who live 30 miles or less from medical facility.
| 2009 Number of Guest Visits by Hospital | 458 | |
|---|---|---|
| Helen DeVos Children's Hospital | 355 | 76% |
| Pine Rest Christian Mental Health Services | 31 | 7% |
| Mary Free Bed Rehabilitation Hospital | 28 | 6% |
| Forest View Hospital | 22 | 5% |
| Conductive Learning Center | 6 | 1% |
| Remaining Equal 5% | 16 |
|
| Doctor's Office | ||
| Hope Network - E.Beltline | ||
| Saint Mary's Health Care | ||
|
Spectrum Health Center - Downtown |
||
|
|
Patient Diagnosis:
| Neonatal | 248 | 40% |
| Pediatric | 111 | 18% |
| Outpatient | 64 | 10% |
| Psychiatric | 62 | 10% |
| Pediatric Intensive Care | 46 | 7% |
| Surgery | 30 | 5% |
| Rehabilitation | 16 | 3% |
| Oncology | 12 | 2% |
| Intensive Feeding Program | 10 | 2% |
| Other | 15 | 2% |
| Heart Center | 1 | |
| Neurology | 3 | |
| At Risk Pregnancy | 3 | |
| Auto Accident | 1 | |
| Sleep Lab | 2 | |
| Doctor Appointment | 3 | |
| Hematology | 2 |
Top 5 Referral Counties ( # of Guest Visits)
| Muskegon | 114 |
| Grand Traverse | 34 |
| Montcalm | 33 |
| Cheboygan | 22 |
| Oceana | 22 |
Funding: Ronald McDonald House of Western Michigan is independently funded and operated. The local house is responsible for its own $500,000 budget. Ronald McDonald House Charities and McDonald's Corporation are separate organizations supportive to the House's mission.
Room Contributions: Guest families are asked to make a contribution toward their stay. No one is turned away due to the inability to contribute.
- Each guest family is asked to make a suggested contribution of $25 per night.
- Medicaid and/or Children's Special Health Care may be billed with prior authorization from the family's DHS/CSHC case worker.
- Auto Insurance and other medical insurance may be billed in some instances. Families are asked to check with their insurance company regarding their eligibility.
Total Number of Families Served: 458
Occupancy Rate: 71%
Average Length of Stay: 7 days
Number of Families Unable to be Accommodated: 246
Guest Services
Number of community-prepared meals: 218
Number of miles traveled by Ronald McDonald House shuttle van: 16,122
Free shuttle service is provided to 11 area hospitals/facilities.
On average, the Shuttle Drivers make 70 trips in the van per week.
Number of Taxi Vouchers: 70
Number of Hotel Referrals: 6
Self-Pay: 0
Subsidy program: 6
2009 Volunteer Facts
2009 Volunteer Service Hours: 9,110
Number of Active Volunteers (30 hrs +): 98
Number of Shuttle Drivers: 43*
Number of In-House Volunteers: 66*
* volunteers are cross-trained as both In-House Volunteers & Shuttle Drivers
87 McMeal Makers prepared 218 home-cooked meals for guests.
52 McCookie Bakers provided 331 batches of homemade cookies for guests.
12 McDairy Pals donated 116 loaves of bread, gallons of milk, cartons of eggs, tubs of butter to stock the House "community" refrigerator.
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