Frequently Asked Questions from the Guests

Q: How does the House determine how long I can stay?: A: Rooms are assigned on a first come, first serve basis with prioritization given to families of patients who live the greatest distance from the medical facility.
Q: Do you have transportation?: A: Shuttle service is provided between the hours of 8:15 a.m. and 8:30 p.m. to local hospitals, banks and stores (grocery/ pharmacy) within a two-three mile radius of the house and doctors.
Q: Who can stay?: A: We are available to immediate family (mom, dad, grandparents, siblings, legal guardians) of children (21 years of age) using services at local hospitals.
Q: How many people can stay in a room?: A: Most rooms accommodate 3 or 4 people. We do have limited availability for families of 5.
Q: What is the rent of a room?: A: Guests are asked to consider a contribution of $25 per night. No one is ever turned away due to inability to contribute to their stay.
Q: Does insurance cover room fees?: A: Medicaid and/or Children's Special Health Care may be billed with prior authorization from the family's DHS/CSHC case worker. Medical insurance may be billed in some instances. Families are asked to check with their insurance company.
Q: Do I need to make a reservation?: A: Families may call the Ronald McDonald House to be placed on a waiting list. We are on a first come, first serve basis, no reservations. Guests are asked to call back on the day of their arrival to confirm availability.
Q: What will I need to bring with me to check in at the House?: A: When you check in, the House will need a copy of a state issued form of identification and your medicaid/insurance card.